Return, Refund & Exchange Policy

We want you to love what you ordered. But if something isn’t quite right, you may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Be returned with the original packaging, wherever applicable.
  • Not have any stains, makeup marks, perfume odour, damage or signs of washing.
  • Be accompanied by the original order details/invoice.

Products that do not meet these conditions may not be accepted for return.

How to Request a Return

To initiate a return, contact us at email/WhatsApp number within 7 days of receiving your order.

Please share:

  • Your order number
  • Product name
  • Reason for return
  • Clear photographs/videos of the product, where requested

Our team will review your request and confirm whether the product is eligible for return.

Please do not ship anything back to us before your return request has been approved.

Items That Cannot Be Returned

For hygiene and product-specific reasons, the following items may not be eligible for return:

  • Accessories
  • Products marked as Final Sale / Non-Returnable
  • Items purchased as part of a special clearance offer
  • Products that have been worn, washed, altered or damaged after delivery

Return Shipping

Choose one policy before publishing:

Option A – Customer-paid return:
Return shipping charges will be borne by the customer unless the product received is damaged, defective or incorrect.

Option B – Vikshitra-paid return:
For eligible returns, Vikshitra will arrange the return pickup at no additional cost to the customer.

Damaged, Defective or Incorrect Products

We check every product before it is packed and dispatched. However, if you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please share photographs or a short video of the product and its packaging so that we can assess the issue quickly.

If the issue is confirmed to be on our end, we may offer:

  • A replacement, subject to availability; or
  • A refund for the affected product.

Please retain the original packaging until your issue has been resolved.

Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be processed to the original payment method used for the purchase.

Refunds are generally processed within 5–7 business days after the returned product passes our quality check.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping Charges

Original shipping charges, if applicable, are [non-refundable/refundable in cases of damaged, defective, or incorrect products.

For returns made due to a change of mind, size preference, or personal choice, [shipping/return charges may be deducted from the refund].

Order Cancellation

  • If you wish to cancel your order, please contact us as soon as possible at email/WhatsApp number.
  • Cancellation requests can only be accepted before the order has been dispatched.
  • Once an order has been dispatched, it cannot be cancelled and will be subject to Vikshitra’s return policy.
  • For prepaid orders that are successfully cancelled before dispatch, the eligible refund will be initiated to the original payment method.

Exchange Policy

  • We currently offer exchanges for size/colour, subject to product availability.
  • Exchange requests must be raised within 48 hours of delivery, and the product must meet all return conditions.
  • If the requested size or product is unavailable, you may choose an eligible alternative or opt for a refund, subject to the applicable policy.

Important Notes

  • Please check the product size guide carefully before placing your order.
  • Colours may appear slightly different depending on your screen and device settings.
  • Minor variations in colour, texture or finish may occur in certain fabrics and handcrafted products. These are not necessarily considered defects.
  • Vikshitra reserves the right to refuse a return if the product does not meet the eligibility conditions stated above.
  • Only products purchased directly through Vikshitra’s official website are covered by this policy.

Need Help?

For questions about shipping, returns, exchanges, or refunds, please contact us:

Vikshitra
Email: vikshitra@gmail.com
WhatsApp: 9874070070
Website: vikshitra.com

We’ll be happy to help.